Call Us Now at 0800 1300 521
Head Office, 117 South Quay, Great Yarmouth, Norfolk, NR30 3LD

Terms and Conditions

Making a Purchase 

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all credit and debit cards and of course you can pay by PayPal that lets you pay without exposing your card details. You may send your credit card information via phone, fax, post or over the Internet. We may choose not to accept your order for any reason. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of you order.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Yarmouth Stores Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

 

Delivery Charges and Information

Orders are despatched within 1 - 2 working days via UK Mail or Interlink couriers or Royal Mail

(Goods requiring embroidery will be despatched within 2 - 3 working days)

Delivery charges:

£3.95 plus VAT for orders under £100.00

Free delivery on orders over £100.00

Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

 

Returns and Refunds Policy

We want you to be happy with your purchase. If you are not, just return the product to us following the instructions below, and we'll exchange or refund it to the credit or debit card used to pay for the order. Products that have been personalised for you with printing or embroidery cannot be returned.

We will process your refund within 3 days of us receiving the item/s back in our returns centre.

It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels, and that it is undamaged and unused.

Return goods via Royal Mail Write your reason(s) for return on the back of the delivery note. Enclose the delivery note with the product, stating the reason for return, and package up securely; please use original packaging if possible, but remove original labels.

Use the pre-paid Royal Mail Returns label that was included in your parcel and obtain a certificate of postage from the Post Office

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge, but excludes products that have been personalised for you.

Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.

This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

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