Returns and Refunds Policy
Return goods via Royal Mail
- Write your reason(s) for return on the packing list.
- Enclose the packing list with the product, stating the reason for return, and package up securely; please use original packaging if possible, but remove original labels.
- Use the pre-paid Royal Mail Returns label that was included in your parcel and obtain a certificate of postage from the Post Office (this only applies for the first return, any subsequent return postage fee will be the customers responsibility) - email us for a copy of the returns label at firstname.lastname@example.org and we can email one back to you.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge, but excludes products that have been personalised for you.
Where a product has been specially ordered for you, unless faulty, we are unable to refund. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.
This does not affect your statutory rights. (Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm)