Terms of service
Making a Purchase
To place an order, select the products you wish to purchase, add them to your cart and proceed to checkout. You will be asked to provide the information required to process your order and arrange delivery.
The payment methods currently available will be shown at checkout. Payments are processed securely by our payment providers, and Yarmouth Stores Ltd does not receive or store your complete card details.
After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but does not mean that the order has been accepted. Our acceptance of your order takes place when the order is dispatched.
We reserve the right not to accept or to cancel an order where, for example, a product is unavailable, there is an error in the price or product information, payment has not been authorised, or we are unable to fulfil the order.
If a product becomes unavailable after you have placed your order, we will contact you as soon as possible. We may advise you of the expected availability date or, with your agreement, offer a suitable alternative. You will also have the option to cancel the affected item for a refund.
Information about how we collect, use and share personal information, and how cookies are used on our website, can be found in our Privacy Policy.
Delivery Information and Charges
We aim to dispatch most in-stock, non-personalised orders placed before 12pm on the same working day. Orders placed after 12pm will normally be dispatched on the next available dispatch day.
Orders are dispatched Monday to Thursday, as we are closed on Fridays. Orders placed after 12pm on Thursday, or at any time from Friday to Sunday, will normally be dispatched on Monday. Where Monday is a bank holiday, orders will be dispatched on the next working day.
Personalised, printed or embroidered garments may take longer to prepare and dispatch. If you require an order urgently, please contact us before placing your order.
Our current UK delivery options are:
- Royal Mail Tracked 48, with a two-working-day delivery aim: £3.95
- Royal Mail Tracked 24, with a one-working-day delivery aim: £5.45
- Free UK delivery on orders over £100
Available delivery services, charges and estimated delivery times will be shown at checkout. Delivery times are estimates provided by the delivery service and cannot be guaranteed.
For information about orders delivered outside the United Kingdom, including international delivery, customs duties, taxes, uncollected parcels and refused deliveries, please refer to our International Shipping & Customs policy.
Personalised, Printed and Embroidered Garments
Garments requiring printing or embroidery will normally require an additional 5 to 10 working days before dispatch, depending on the garments and quantities ordered.
If a deadline has been agreed with us before the order is placed, we will make every reasonable effort to meet it. However, production and delivery dates cannot be guaranteed unless expressly confirmed by us in writing.
Garments made to a customer’s specifications or personalised with printing or embroidery cannot be returned because of a change of mind. This does not affect your rights if a garment is faulty, damaged, incorrectly supplied or not as described.
Returns & Refunds
We offer a 30-day return period for eligible garments.
For full information about return eligibility, faulty, damaged or incorrectly supplied garments, return postage, refunds and exchanges, please refer to our Returns & Refunds policy.
Nothing in these Terms and Conditions or our Returns & Refunds policy affects your statutory rights.